What our Customers say...
SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.
Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!
SERVPRO did an awesome job! They were fast, efficient and very professional. They are my "go to" for mold remediation. I highly recommend them.
Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms , the break room. It took about four hours and the price was extremely reasonable for after hours work and on such short notice. The gentlemen that came were super friendly, very informative and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for their work, responsiveness and professionalism. If anyone is looking for a deep disinfecting of the area you should call this company. The guy I spoke to was Genna.
Alan, upon finishing with your Simi Valley Team with my ordeal, I can’t say enough good things about Adam Fox and his crew in Simi. They were outstanding from the start. Adam does a great job in leading and guiding his group and is “hands-on.” This says a lot about his character. His demeanor is cool, calm, and very professional.
You have a great guy there in Adam and his people; you are lucky to have them.
I appreciate your leadership and advice for me from the beginning to understand the process and system to make my experience as best as possible.
The team packed me up a week or so ago, and I am writing a check to pay you off for the finish.
I am certainly going to post another appropriate note on Google and continue to recommend to everyone about contacting SERVPRO of Simi Valley and SERVPRO of Encino for any and all of their needs.
Please reach out to me anytime if I can help in business or personally.
Wishing you and your family a Merry Christmas and happy new year!
My water heater pipe ruptured and flooded my basement. A friend recommended SERVPRO. I gave them a call and they gave me a quote. Their team was out the next day and the damage was cleaned in no time. I'm really glad they checked for mold and made sure that everything was going to be ok.
After coming home to a flood in my house on a late Friday night, my insurance company sent out SERVPRO and they were amazing. They called and came over quickly due to my emergent situation and quickly put me at ease. They cleaned up everything and did follow up visits for several days until completed. I am very happy with the work they did and would definitely recommend them to others. Allison, Edwin and Jose were all friendly and informative as well as the other guys too!
Thank you for making a horrible situation so much better!!
These guys all helped me under very stressful conditions due to a faulty roof that caused major water damage to the inside of my home while I was out of state dealing with a surgery for my young son. My entire floors, walls and ceilings were damaged and through it all this team saw to it that the repairs and the work was done efficiently, professionally and expeditiously. I am in awe of how well I was treated and how wonderfull their services have been. I will return to a home that I truly believe is in much better conditions than the home I left during the repairs due to their hard work and dedication. They all have pride in their work and it shows!
Give this team your business because under stressful conditions, these are the guys you want working for you!!!
I would definitely recommend this SERVPRO to all my family and friends. The seal to my washer broke and flooded my laundry room. SERVPRO came in no time to get all the water out and they laid down several pieces of machines to help with the drying. They were honest with the work and didn't try to over sell me. I was able to keep my tile floor that was newly installed recently
Believe it or not, this is my third water loss in my home. Unbelievable. Nevertheless, I was very unhappy with the last 2 companies I have used. I asked my agent to help find me a good company. He did. He found me SERVPRO. My saviors. I was updated every single day. They wore booties because my expensive hard wood flooring was not water damaged this time. Thank God. They protected my floors, I cannot even explain how much that means to me because these floors are brand new! Overall the experience was great and I hope I never have another flippin water loss again.... But if I do I know who to call.
Alan and the team at SERVPRO were great when my grandma had a hot water leak at her house. They made the process smooth and as easy on her as possible. She had to move out while they did the repair work, but they took care of her home and did a wonderful job of keeping the family updated with their progress. Her house looks better than ever and we're all so happy that she's back in her clean, safe, comfortable home.
After our hot water heater cracked and leaked gallons of water all over our room, SERVPRO came out and really helped us. They were so polite, informative, and in constant contact with our insurance company so we didn't have to do anything.
This team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client.
Everyone that worked on our project was super nice, totally courteous and knew their stuff. Great experience considering, and could not have done a better job.
My wife and I really liked the communication of email updates and Kat was wonderful to work with. All the technicians were polite and a delight to work with.
I must admit I was very stand offish at first when SERVPRO arrived, but in the first 5 minutes of dealing with Alex and his team from SERVPRO. I was put at ease with both their professional and courteous efforts to respect our office from any further damage. This is a great company and I would highly recommend them to anyone. This company sincerely cares and is out to help you and your company to get back to enjoying your work space.
We had a small fire in our kitchen and SERVPRO was out within the same day to fix everything and start the clean up process. We were very grateful for them and everything they did along the way.
A fire that started in our bathroom vent was quickly put about but then our ceiling needed some help. We called SERVPRO out and they were great, the technicians were friendly and professional. We were able to move the process along quickly and it was pleasant. I was very impressed.
We are an HOA and we love to use SERVPRO for all our restoration needs. Our unit tenants love them and we trust them with all of our jobs. Outside of work we all recommend SERVPRO to friends and family because we know they will be taken care of.
I really can't say enough.. Wow!! I am so glad I don't have water damage a lot but if I do again.. This SERVPRO is great! Our house flooded after crazy rains, Bernice and her team were amazing to work with. Thorough and clear in explaining how and why they did what they did. They documented well and worked with the Insurance company, providing them with clear outlined status reports.
I had flooding on my patio and my carpet in the house was getting wet. Marc Sallin came over on a Sunday even though it was his day off. While SERVPRO doesn't stop the water, just cleans up after it, he was able to identify the problem and advise me what to do. Fortunately it wasn't as serious as I feared. He was the best! I would recommend him highly and would definitely use him again if the need arises.
We had a major fire in our condominium complex that destroyed 8 units. SERVPRO Encino/Sherman Oaks was contacted and they were promptly on the job. Their staff is very professional and were readily available to meet the needs of the residents who were affected. Marc Sallin was our main contact from the beginning and he made the clean up process effortless. I would highly recommend this service for any damage restoration needs.
I was impressed from start to finish. All instructions were very detailed, just the way I like. The daily communication was excellent and informative.
The technicians, especially Miguel, performed all work in a clean and neat manner. The office staff, namely Berenice, communicated with me throughout the project. Great experience considering the circumstances.
My water damage came from the massive storms that rolled through Southern California, my roof had a leak but I was unaware of it until there was standing water in my home. SERVPRO was able to come out immediately and help asses the damage done. I was thrilled with the process AND the end result.
While away in the Panama Canal our ceiling had a leak we were unaware of and some rain came in through the leak and flooded our entire second story. Our adult children got the call and called SERVPRO. They were out the same day and the drying process began. Everything is under control. They put some things back for us and have tried to make life easier for us
We live in Simi Valley and our basement became flooded from our backyard not having anyways to drain all the water from the rain and our sprinkler systems having a malfunction. Our adult children are the actually the ones that called SERVPRO and I'm glad they did. The whole team was a joy to work with and I'm glad they were there when they were.
SERPVRO did a great job at responding in our community's time of need. I would absolutely recommend them to anyone that experiences water damage.
Ten's across the board. SERVPRO, specifically Matthew, did a great job. Our apartment had a fire and burned ten units, SERVPRO was on the scene and did a fantastic job.
I had mold all over my ceilings and walls and finally took a neighbor's advice to call SERVPRO after trying to get rid of it myself. I was so impressed by the technician, Abraham, and the office manager, Berenice. Everyone was friendly and professional. I will definitely be recommending them in the future
We experienced a small fire in our garage and needed some help to remove all the burnt walls and items. SERVPRO was great at helping us through the process and storing our items until our garage was ready for use again. We have told all our friends and family about their great service.
We had a water line break in our dishwasher and actual mushrooms were growing and it was very upsetting to my husband and me. Marc was onsite within the same day of our call and covered the mold and set up a visit from the technicians on the same day. Thank you for taking care of us during this very difficult time!
This SERVPRO is great! Bernice and her team were amazing to work with. Thorough and clear in explaining how and why they did what they did. They documented well and worked with the Insurance company, providing them with clear outlined status reports. I wish more companies in general had the same work standards as this company.
These guys are the best. Unfortunately I've had to use them two times. Very professional. Great follow up and communication. Didn't leave until job was completely finished, with no mess left behind.
My Claims Manager, ran a tight and happy ship, keeping all parties informed, being available at all times and never failing to explain carefully the various duties and requirements of the entire process. We were innocents. The technicians assigned to our project were equally patient, fielding questions knowledgeably and cheerfully. Hessler and Jesse alternated managing their teams very well. Both men were most considerate of our feelings, as well as of our property. Punctuality is their middle name. If asked advice by friends and neighbors, we will suggest they call SERVPRO- even before they call their insurance company.
SERVPRO of Simi Valley is amazing, professional and extremely reliable. A big thank you to Alan for sending over Jesse and Reyes. They left my kitchen in beautiful clean condition! Appreciate the professionalism very much!!!
I use SERVPRO for a lot of my smaller claims and after I used them for one of my commercial jobs I was so impressed. It was a very large job and they were able to handle it without a problem. My client and I were impressed and could not have asked for better service.
Marc at SERVPRO has handled multiple of my losses before and when a client of mine called regarding an entire apartment complex I knew I had to call him. They always take really great care of both me and my clients. All aspects of their company are professional and impressive.
I have experienced water damage in the past, however this is my first time using SERVPRO and I was very please with the outcome of services. With my luck I might have to use them again and that I would be okay with!
My water damage was anything but fun, but with the help of SERVPRO the process went smoothly and quickly. I was thankful for Ever and Berenice and everything they did for me.
We recently had a slab leak at our home and we were referrred to SERVPRO as a result. They responded immediatley to schedule the start of work for the next day. The workers were very professional and knowledgeable. They started the drying immediatley and moved my contents to prevent any further damage. Very impressive.
Berenice and the SERVPRO staff did an amazing job on our water loss. The technicians Were very careful and clean when they did my pack out. They went the extra mile after the work was completed and moved my pod a few different times due to the tree cutting. Excellent work.
SERVPRO of Simi Valley did a wonderful job at my home when we had water damage due to a broken pipe in our wall. Berenice worked closely with us thourhgout the entire process and communicated with us daily. I would recommend using this company to my friends and family.
When I experienced water damage during the stormy weather we were we having in January, SERVPRO arrived at my home shortly after calling, gave me excellent advice as to how to proceed, and did great work to dry the damaged areas. Marc and Abraham were wonderful to work with.
After our water damage in our home we will never trust another company other than SERVPRO with any damages we may have. Such a professional team and we are thankful for everyone that helped with our water loss.
To say that this was an inconvenience is an understatement but Alan and his crew made it a lot easier to deal with. Great guys (and Kat the office claims manager) and great customer service! We had basement water damage from a burst DWP pipe down the street. I called Alan and he explained the entire process to me. He sent a great crew of guys for the initial demolition and they also left machines to dry the moisture so that mold would not grow. I love this company!
SERVPRO holds a good name in the industry but this particular SERVPRO has been a delight to work with. I am a property manager and use them for all of my properties. Recently I had the unfortunate experience of being on the other side of the fence and had a small fire in my apartment. I highly recommend this company. The ownership is very helpful and the staff is very professional.
Friends recommended SERVPRO to us when we experienced significant water damage. From the time we called to the complete drying of the floor and wall, the technician who did most of the work, Hessler, was extremely thorough and extremely knowledgeable. I recommend SERVPRO of Simi Valley. I hope never to have this type of problem again, but if I do, there is no firm I would be calling other than SERVPRO.
While away in the Panama Canal our upstairs pipes burst and flooded our entire second story. Our adult children got the call and called SERVPRO. They were out the same day and the drying process began. Everything is under control. They put some things back for us and have tried to make life easier for us
A burst pipe in my kitchen led to me calling SERVPRO of Simi Valley because I had heard great things about them. I was very impressed with the level of service and could have not have asked for better service from a restoration company.
I didn't know what a slab leak was until I experienced it for myself; my neighbor recommended that I call SERVPRO, and I'm glad I did. The whole team was extremely knowledgeable and helpful during my water damages. The process was easy to understand and I will be referring them to those close to me.
After experiencing water damage in my living room, dining room, and kitchen I called SERVPRO to come look at the damages. All of the technicians I encountered were friendly, and my claims manager was detailed in everything she did. I was thrilled with the end results during a tough time.
I had two water damages happen within a week of each other, one in my own home and one in the home that I rent out. Both times I used SERVPRO of Simi Valley and they were fantastic to work with. They communicated everything and worked closely with my insurance, I will recommend them to friends and family in the future.